Shipping & Exchanges
Orders are processed within 3-5 business days, Monday-Friday. Please note during our busy season, October-December and during any special sale events orders will take additional time to process.
Once items are prepared for shipment, standard shipping in the continental US takes 1-5 business days in transit. Most items are shipped from Fort Myers, Florida.
Shipping lead times for Special Orders average 3-4 weeks.
In-store and curbside pick up is also available. Choose the in-store pick up option at checkout and you'll receive an email once your order is ready for pick up.
Order and Shipping Confirmation
Upon ordering you will receive 3 email confirmations: first when your order has been successfully placed, second when your order has been dropped off for shipment, and a final email when your order has been delivered. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs.
Shipping Costs
We offer a standard ground shipping rate reflected at checkout for purchases under $100. For purchases over $100, free shipping will be automatically added to your cart.
All shipping options will populate at checkout.
Please note that additional shipping costs may incur for any items that are oversized and overweight. In this instance you'll receive an email and invoice for additional shipping costs. Once the invoice is paid, your shipment will go out.
"Stolen" Packages
Currently we ship via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of the package, if you would like this please ensure that you email hello@keepboutique.co at the time of your order.
Cancellation Orders
You can cancel your order up to 24 hours after purchase as long as your order has NOT been processed for shipment.
Exchange/Return & Damages Policy
Returns are available for STORE CREDIT or EXCHANGE ONLY. (Please see below for products not eligible for return).
Returns/exchanges are accepted within 10 days of delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:
- Email hello@keepboutique.co with your inquiry and to receive a RMA number.
- If the return is a result of error on our end, we will provide a shipping label once customer service has responded to your inquiry. You will then be able to print a prepaid UPS shipping label. Print the prepaid shipping label, affix it to your package and take the package to a UPS drop-off location. Any other return labels will not be provided by Keep Boutique.
- Returns/exchanges will NOT be accepted on any skincare/beauty, fragrance, personalized items, personal hygiene items, or anything from the sale collection.
- Returning an item is at your own risk. You must ensure that the item is adequately packaged. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
For items that have been damaged in transit please email hello@keepboutique.co and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps. Emails for damages MUST be received within 10 days of delivery date. Anything received later than that will not be eligible for exchange or refund.
If you have any further questions, please email hello@keepboutique.co
Late Returns
Any item returned after 15 days from order date is not eligible for exchange/store credit.
Items Not Eligible for Return/Exchange
Please note that we do not accept returns of seasonal merchandise, personal hygiene items, food, special order, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. You will be informed if we propose to reduce your refund for this reason.
Please note that all items in the "Final Few" Collection are FINAL SALE - no returns or exchanges will be given.
Processing a Return/Exchange
A store credit or exchange will be issued once we have received your returned items. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval. Store credit will arrive in a separate email in the form of a KEEP Boutique gift card. KEEP gift cards never expire and can be used BOTH in store and online. Please note sales and promotions can differ online and in-store.
Shipping Address
Keep Boutique
16888 McGregor Boulevard, Suite 101
Fort Myers, FL 33908
In-Store Return Policy:
Unused and unworn merchandise can be returned or exchanged within 7 days for store credit. No Credit Card or Cash returns will be issued.
Sales & Promotions:
We put the last of our size runs on sale to ensure that every customer has the opportunity to experience the exclusivity and exceptional quality of our offerings, while also making room for new and exciting arrivals.
KEEP Boutique often runs sales and promotions and we understand the frustration if purchasing something full price that goes on sale the next day. Therefore, if the purchase happened within 24 hours of a sale going live we will provide you a gift card for the difference. KEEP gift cards never expire and can be used BOTH in store and online. Please note sales and promotions can differ online and in store.